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                              你不知道的餐廳待客技巧?

                              來源:http://www.tevienes.com/ 日期:2021-03-19
                              餐廳每天都要接待許多不同的客人,服務員態度的好壞將直接影響餐廳客人的回頭率。服務員要善于應用自己的肢體、面容形態、語言跟客人進行良好的溝通,讓顧客對餐廳產生好感。
                              The restaurant receives many different guests every day, and the attitude of the waiter will directly affect the return rate of the restaurant guests. Waiters should be good at using their own body, face shape and language to communicate with customers, so that customers have a good impression on the restaurant.
                              一、客人建立好感的三要素
                              1、 Three elements of building a good impression on guests
                              1、笑臉
                              1. Smiling face
                              笑容——服務人員的笑容,可使人與人之間建立好感。人常說,世上好的化妝品就是笑容,古語有舉手不打笑臉人之說,所以笑容是人的魅力標志之一!
                              Smile - the smile of the service personnel, which can build up a good feeling between people. It is often said that the best cosmetics in the world is smile. There is an old saying that people don't smile when they raise their hands, so smile is one of the symbols of people's charm!
                              笑容三種標準:
                              There are three standards for smile
                              微笑(嘴角上翹)——稱三分笑
                              Smile (the corner of the mouth is up) - weigh the third smile
                              愉快笑(露出牙齒6-8顆)——稱七分笑
                              Happy smile (6-8 teeth exposed) - seven point smile
                              開懷大笑(敞開心懷爽朗大笑)——稱十分笑
                              Laugh with open heart
                              2、嘴甜
                              2. Sweet mouth
                              一個會贊美別人的人容易建立人與人之間的好感。人人都需要贊美,贊美可使人充滿自信和愉悅,讓人心情舒暢,充滿成就和滿足感!
                              A person who praises others is easy to build up a good feeling between people. Everyone needs praise, praise can make people full of confidence and pleasure, let people feel comfortable, full of achievement and satisfaction!
                              3、腰軟
                              3. Soft waist
                              是服務禮儀的一種表現,適當的點頭15度,鞠躬彎腰幫助別人(如提東西),都是建立好感的一種調節劑。良好的禮貌動作,可改變人對人的好感!
                              It's an expression of service etiquette. Proper nodding 15 degrees, bowing and bending to help others (such as lifting things) are all a kind of regulator to build up good feelings. Good manners can change people's good feelings towards people!
                                           灌湯包加盟多少錢
                              二、與客人建立好感的話術
                              2、 How to build a good relationship with guests
                              1、見到生客——三分笑
                              1. Meet strangers
                              話術:
                              Script:
                              “您好!歡迎光臨!”
                              "Hello! Welcome
                              “您好!請問有什么可以幫您的嗎?”
                              "Hello! May I help you? "
                              “您給人的感覺好親切喲!”
                              "You feel so kind!"
                              2、見到熟客——七分笑
                              2. Meet familiar customers
                              話術:
                              Script:
                              “您好!好久不見,真的好想你喲!”
                              "Hello! Long time no see. I miss you so much
                              “您是越來越漂亮了!”
                              "You are more and more beautiful!"
                              “您今天穿的衣服真適合您,顯得臉色好好??!”
                              "The clothes you are wearing today really suit you. You look good!"
                              “您變瘦了,越來越苗條了!“
                              "You are getting thinner and thinner! “
                              “您的臉色越來越好了!”
                              "Your face is getting better and better!"
                              服務員這樣待客,讓顧客對餐廳十分好感
                              The waiter treated the guests like this, which made the customers feel very good about the restaurant
                              3、見到老客人——十分笑
                              3. I'm very happy to see the old guests
                              話術:
                              Script:
                              “您好!幾天不見,我們見不到您,可少了好多快樂!”
                              "Hello! I haven't seen you for a few days. We can't see you. It's a lot less happiness! "
                              “今天我就知道您會來,要不早上起來,咋會莫名其妙的開心呢!”
                              "I knew you would come today, otherwise I would be so happy in the morning!"
                              “您看,您一進門,我們的燈光都變得黯淡無光了!”
                              "You see, as soon as you enter the door, our lights are dim!"
                              “您看,您一來,我們店里的生意一下子多了起來,都是被您的美貌吸引過來的!”
                              "You see, as soon as you come, the business in our store has increased. It's all attracted by your beauty!"
                              相信要是你自己是顧客,遇到這樣的服務員也會喜笑顏開吧!
                              I believe that if you are a customer, you will be happy to meet such a waiter!

                              你不知道的餐廳待客技巧?

                              來源:http://www.tevienes.com/ 日期:2021-03-19
                              餐廳每天都要接待許多不同的客人,服務員態度的好壞將直接影響餐廳客人的回頭率。服務員要善于應用自己的肢體、面容形態、語言跟客人進行良好的溝通,讓顧客對餐廳產生好感。
                              The restaurant receives many different guests every day, and the attitude of the waiter will directly affect the return rate of the restaurant guests. Waiters should be good at using their own body, face shape and language to communicate with customers, so that customers have a good impression on the restaurant.
                              一、客人建立好感的三要素
                              1、 Three elements of building a good impression on guests
                              1、笑臉
                              1. Smiling face
                              笑容——服務人員的笑容,可使人與人之間建立好感。人常說,世上好的化妝品就是笑容,古語有舉手不打笑臉人之說,所以笑容是人的魅力標志之一!
                              Smile - the smile of the service personnel, which can build up a good feeling between people. It is often said that the best cosmetics in the world is smile. There is an old saying that people don't smile when they raise their hands, so smile is one of the symbols of people's charm!
                              笑容三種標準:
                              There are three standards for smile
                              微笑(嘴角上翹)——稱三分笑
                              Smile (the corner of the mouth is up) - weigh the third smile
                              愉快笑(露出牙齒6-8顆)——稱七分笑
                              Happy smile (6-8 teeth exposed) - seven point smile
                              開懷大笑(敞開心懷爽朗大笑)——稱十分笑
                              Laugh with open heart
                              2、嘴甜
                              2. Sweet mouth
                              一個會贊美別人的人容易建立人與人之間的好感。人人都需要贊美,贊美可使人充滿自信和愉悅,讓人心情舒暢,充滿成就和滿足感!
                              A person who praises others is easy to build up a good feeling between people. Everyone needs praise, praise can make people full of confidence and pleasure, let people feel comfortable, full of achievement and satisfaction!
                              3、腰軟
                              3. Soft waist
                              是服務禮儀的一種表現,適當的點頭15度,鞠躬彎腰幫助別人(如提東西),都是建立好感的一種調節劑。良好的禮貌動作,可改變人對人的好感!
                              It's an expression of service etiquette. Proper nodding 15 degrees, bowing and bending to help others (such as lifting things) are all a kind of regulator to build up good feelings. Good manners can change people's good feelings towards people!
                                           灌湯包加盟多少錢
                              二、與客人建立好感的話術
                              2、 How to build a good relationship with guests
                              1、見到生客——三分笑
                              1. Meet strangers
                              話術:
                              Script:
                              “您好!歡迎光臨!”
                              "Hello! Welcome
                              “您好!請問有什么可以幫您的嗎?”
                              "Hello! May I help you? "
                              “您給人的感覺好親切喲!”
                              "You feel so kind!"
                              2、見到熟客——七分笑
                              2. Meet familiar customers
                              話術:
                              Script:
                              “您好!好久不見,真的好想你喲!”
                              "Hello! Long time no see. I miss you so much
                              “您是越來越漂亮了!”
                              "You are more and more beautiful!"
                              “您今天穿的衣服真適合您,顯得臉色好好??!”
                              "The clothes you are wearing today really suit you. You look good!"
                              “您變瘦了,越來越苗條了!“
                              "You are getting thinner and thinner! “
                              “您的臉色越來越好了!”
                              "Your face is getting better and better!"
                              服務員這樣待客,讓顧客對餐廳十分好感
                              The waiter treated the guests like this, which made the customers feel very good about the restaurant
                              3、見到老客人——十分笑
                              3. I'm very happy to see the old guests
                              話術:
                              Script:
                              “您好!幾天不見,我們見不到您,可少了好多快樂!”
                              "Hello! I haven't seen you for a few days. We can't see you. It's a lot less happiness! "
                              “今天我就知道您會來,要不早上起來,咋會莫名其妙的開心呢!”
                              "I knew you would come today, otherwise I would be so happy in the morning!"
                              “您看,您一進門,我們的燈光都變得黯淡無光了!”
                              "You see, as soon as you enter the door, our lights are dim!"
                              “您看,您一來,我們店里的生意一下子多了起來,都是被您的美貌吸引過來的!”
                              "You see, as soon as you come, the business in our store has increased. It's all attracted by your beauty!"
                              相信要是你自己是顧客,遇到這樣的服務員也會喜笑顏開吧!
                              I believe that if you are a customer, you will be happy to meet such a waiter!